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Contact

1800 288 674

8:30 AM–6:00PM AEST  Mon–Fri

Insurance Motor Claims:

1800 288 674, Dial 1

Roadside Assistance:

1800 288 674, Dial 2

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Complaints Charter

At Autopia, we strive to provide you with a great customer experience. We want to resolve any problems quickly and to your satisfaction. If we are not meeting your expectations, we’d like you to tell us.

Where do I start?

We want to make it easy for you to make a complaint.

You can contact us by;

Phone – 02 8307 5555

Email – complaints@autopia.com.au

What happens next?

You’ll receive a response with a resolution or an update on progress within 48 hours. We’ll aim to resolve any problems within two weeks.

If you are not satisfied with the initial resolution or investigation of your complaint it will be escalated to the next level of management. That manager will deal with you personally to discuss your complaint and the resolutions offered.

What do I do if I’m still not satisfied with your final resolution?

The Credit & Investments Ombudsman (CIO) is the last resort for complaints for companies in the credit industry.

We ask that you first give Autopia the opportunity to try to resolve your complaint before going to CIO.

If you do need to go to CIO, please ensure you have your Autopia case number.

 

Credit & Investments Ombudsman (CIO)

1800 138 422

www.cio.org.au

 

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