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COVID-19: Autopia update

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Updated 31 March 2020

Given the unfolding situation relating to COVID-19 (Coronavirus), we hope that you, your employees and your loved ones are navigating these unique times as well as possible. We have been monitoring developments closely and have a dedicated team monitoring the situation and we continue to take advice from the Australian Government Department of Health.

Please visit this page regularly for the latest updates.

COVID-19 FAQs

Can I reduce my monthly running cost deductions?
Can I pause my monthly repayments?
I chose to payout my lease, can I change my mind?
I have Lease Protection Insurance, does this cover job loss?
What happens to my novated lease if I go on leave?
How do I check my balance?
Will Autopia continue to stay open?

Face to face appointments with Autopia team members

Given the latest advice on social distancing, one to one meetings will be cancelled, a visit from an Autopia team member will only go ahead if specifically requested by your employer. As different organisations have different visitor protocols and these are changing frequently, we may need to cancel a pre-arranged meeting. We will always let you know if this happens.

All planned visits by Smartgroup companies to Aged Care facilities have, following Government advice, been cancelled due to the increased risk to the wellbeing of residents and care workers in this key demographic.

If you had arranged a face to face appointment with a member of the Account Management team as part of an upcoming scheduled site visit and this is cancelled, you will be contacted direct to arrange a telephone appointment instead.

Information for inductions and new employees

All up to date information about the benefits of novated leasing can be found on this website and you can find the most common questions and answers on our FAQs page.

If you have a specific question, you can contact us by clicking here

Applying for a novated lease

If you are new to novated leasing and ready to get started, you can make a request a callback here. A member of the team will explain how everything works and help you complete the relevant paperwork over the phone.

 We will continue to offer support

We have introduced measures to ensure the support we provide to you continues including:

  • More telephone appointments available to discuss your car leasing needs
  • Working from home arrangements for all staff in key roles to ensure no interruptions to payments
  • Rearranged working practices to ensure all Autopia team members can adhere to social distancing protocols
  • All non-critical work-related travel has been cancelled to reduce the risk of exposure of team members

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